Guest was acknowledged within 15 seconds at bar counter, 2 minutes at table with a smile and eye contact. Bartender was the first one to speak and extended a warm greeting. Was knowledgeable and able to explain special drink promotions, menu items, including all ingredients and preparation. Bartender/Server knowledgeable of menu items and was able …
Guest acknowledged with eye contact and smile within 10 feet. A polite greeting and offer of assistance, etc. was made within 5 feet. Hostess was the first one to speak to the guest and extended a warm greeting. Guest name was obtained and passed off to the relevant team that would take care of them …
Restaurant Host or Hostess Service Standard Audit Checklist Read More »
The server approached the table within 2 minutes of seating with a smile and eye contact. The server was the first one to speak and extended a very warm welcome. Offers coffee, water or other beverages during the initial greeting. The server was knowledgeable and able to answer basic questions about the hotel. Latest food …
Restaurant Server or Maître d’ Audit Control Checklist Read More »
Expected Standard The restaurant was free from bad smell and odours. The temperature was on comfort zone. Environment felt secure and comfortable. Channel Music was ON and hid the kitchen noises, but did not impede conversations. Music played was also appropriate to the venue theme or tempo of the restaurant. Light fixtures were fully illuminated, …
Audit checklist for Restaurant cleanliness and condition Read More »
Lobby Lounge / Bar was free from bad smell and odours. The temperature was on comfort zone. Environment felt secure and comfortable. Channel Music was ON and hid the kitchen noises, but did not impede conversations. Music played was also appropriate to the venue theme or tempo. For live musical performances, the entertainers were dressed …
Audit checklist for BAR and Lobby Lounge cleanliness and condition Read More »
Answering the telephone: Wish the caller as per the time of the day: Good (morning / afternoon / evening). Roof Top Restaurant Albert speaking. How may I help you? Acknowledging a reservation request Certainly Mr. David, (use name if whenever known) Yes of course sir or madam, (use name if known) Taking the table reservation details: Standard questions May …
When the table is not yet ready I’m very sorry Mr. Sam, your table is not quite ready. It’ll be ready in about 10 to 15 minutes. Would you like to have a drink at our lounge bar while waiting? When the guest’s reserved table has been given away Apologize: I am very sorry, Mr. Sam. …
Tips for Dealing with table reservation problems in Restaurants Read More »
Greet the guest according to time of day: Good (evening), madam. Good (evening), sir. A table for (4)? Do you have a table reservation? No reservation: That’s all right. May I have your name, please? Would you prefer the smoking or non-smoking area, (Mr. David)? This way please. (Take the guest to a table. Converse with the …
Greeting, Seating, Presenting Menu to Guest at Restaurant Read More »
Servers should offer the guests a beverage at all meal periods on the first approach to the table. At breakfast, server offers orange juice, at lunch server offers bottled water and at dinner server offers wine. At dinner, bottled water is offered to the table before leaving with the main course orders. All servers should …
How to Take Food Order in Restaurants / Coffee shops Read More »
1) While Serving the food to guest mention the item clearly to the guest. Here is your Pomegranate Chicken Mr. David This is your Chicken Hot and Sour Soup , Mrs. Turner. Here is the sauce to go with your Snapper Fish. 2) Always responding to guest requests promptly. When the guest asks for something …
Table service Tips for Restaurants and Coffee shops Read More »