Housekeeping General Operational Standards Check list

  • Housekeeping staff was respectful and kept guest corridors quiet at all times.  
  • Staff members well groomed, uniformed, name tags were present.
  • Staff did not eat, drink, smoke or chew gum.
  • All occupied rooms are serviced twice daily and as and when requested by the guest.
  • Mirrors/pictures were free from dust and smudges.
  • All occupied rooms are serviced twice daily and as and when requested by the guest.
  • 3 knocks, announce, wait 10 seconds and repeat.
  • If guest was present, housekeeper offered to return at a more convenient time for service.
  • When available, guest name was used.
  • «Do Not Disturb» / «DND» cards strictly respected.
  • A card or silent phone message was provided when a “Do Not Disturb” sign was present.
  • Carts were neat and organized; linens and trash not overflowing.
  • All stationeries and supplies restocked to par levels.
  • Carts were stored out of guest’s sight during breaks and at the end of shifts.
  • All Guest acknowledged with eye contact and smile within 10 feet, vacuum was turned off.
  • A polite greeting, offer of assistance, etc. was made within 5 feet.  
  • Staff was able to answer basic questions about the hotel (facilities, services, & hours of operations). 
  • When in service, guest room doors remained closed with a sign on the doorknob or the cart blocked the door.
  • Housekeeper was the last to speak, offered thanks or offer of additional assistance.
  • All Guest floor corridor kept clean and tidy.
  • The speed of service adapted to the environment and the needs of the guest.
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