Job Description for Housekeeping Room Attendant

JOB TITLE: Room Attendant / Room Boy

REPORTS TO : House Keeping Supervisor

POSITION SUMMARY:

Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel’s procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.

ROOM BOY DUTIES AND RESPONSIBILITIES:

  • Enters and prepares the room for cleaning.
  • Dusts the room and furniture.
  • Replenishes guestroom and bath supplies.
  • Cleans the bathroom.
  • Cleans the closet.
  • Vacuums and racks the carpet.
  • Checks and secures the rooms.
  • Replenish amenities according to the operational standards.
  • Deliver and retrieve items on loan to guests e.g. iron and ironing boards
  • Ensure security of guest rooms and privacy of guests
  • Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required
  • Cleans guest bathroom/bedroom/floor corridor.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Empty trash containers and ashtrays.
  • Remove all dirty terry and replace with the clean par to the designated layout.
  • Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
  • Replace facial, toilet tissue and bathroom amenities in correct amount and location.
  • Inspect condition of bathrobes and replace soiled/damaged ones.
  • Remove dirty bed linen and make up bed with clean linen.
  • Replace laundry bags and slips.
  • Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
  • Dust and polish all furniture.
  • Realign furniture to the floor plan.
  • Responsible for replenishment of guest complimentary water.
  • Responsible for the cleanliness and maintenance of his work area.
  • Responsible for the Hotel property in the work area.
  • Attends to guest calls, guest requests /guest complaints in the area assigned to him.
  • Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.
  • Responsible for following the standard operating procedures.
  • Responsible for achieving and exceeding the guest satisfaction score.
  • Update status of rooms cleaned on assignment sheet.
  • Return and restock cart at end of shift.

PREREQUISITES:

Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

Education: 

A secondary school diploma is preferred, Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

Experience: 

Previous hotel-related experience desired.