SOP Number: HK – 31 ( SOP serial number and department code )
Department: Housekeeping – Guest Rooms
Date Issued: DATE THE DOCUMENT WAS CREATED.
Time to Train: 30 Minutes
The purpose of this standard operating procedure is to understand how to inspect a guest room which is made ready for any VIP, VVIP or celebrity arrival or check-in. The responsibility of inspecting rooms for such important guest arrivals not only lay with the Executive Housekeeper but also with other HOD’s or the General manager himself can inspect the room prepared for the VIP guests.
Below are few points to note while inspecting clean and blocked rooms for VIP/VVIP.
- The final room inspection should be done by either Executive Housekeeper, HOD or the General Manager.
- All VIP rooms are should be checked personally by any of the above-mentioned Head of the departments.
- The guest room is opened and looked over to gauge how it will be seen by the VIP guest when he /she enters the room.
- A more thorough checking is done with the use of housekeeping room inspection checklist.
- All neglected cleaning areas should be checked using the neglected cleaning area checklist.
- Along with the items and surfaces mentioned in the checklist, bedspread, lamp shade and pictures on the wall are checked for through cleanliness.
- The room should smell fresh, with no bad odours or dampness.
- White-ragging is carried out on random surfaces-this means checking the cleanliness of an area by wiping a white rag across it to see the degree of soiling.
- Check all VIP and VVIP amenities and make sure nothing is missing as per the hotels standard.
- Check the guest preferences or feedbacks from the last visit (if any) then make sure those are arranged for.
- Check if the complimentary wine bottle, flower basket, fruits basket etc. is placed and in order (as per the hotel’s policy).
- The toilet bowls should also be checked by running a damp cotton swab under the rim.
- Check for any wrinkles of stain mark on all the linens used.
- Check the functioning of all electronic types of equipment like TV, Telephone, Ipad dock, home theatre etc.
- Check the functioning of the HVAC (Heating Ventilating and Air Conditioning) systems.
- Finally, the executive housekeeper should also do a final check on VIP rooms before releasing the room to the front desk for check-in.
Training Summary questions:
Q1. Who is responsible for inspecting the VIP rooms?
Q2. Which all checklists are used while inspecting the VVIP rooms?
Q3. How to check the toilet bowls?