Standards of cleaning for Hotel Housekeeping Department

In order to maintain the standards that keep guests coming back, the hotel housekeeping department or the room attendants should follow a series of detailed procedures and cleaning practices.

A Systematic approach can save energy, time, money and also increase the guest satisfaction level. The hotel’s room cleaning procedure should not only the quality of service to the guest but also ensure efficiency and satisfaction for the housekeeping staff who is performing such tasks.

The sequence of room cleaning should always consist of 1) Preparation, 2) Actual Cleaning and 3) Final Check. The housekeeping floor supervisors should perform a detailed final check before releasing the rooms for arrivals because this is an integral part of the guest room cleaning.

Depending on the purpose of the area & surfaces to be cleaned, various standards of cleaning may be imposed. Once a standard has been established, there should be strict adherence to the cleaning methods required, & efficient training & supervision is called for.

The different standards of cleaning for different surfaces and areas, as follows:

Physically clean:

when the standard is set, the area or surface is supposed to be free from apparent dust & dirt, as when wiped by hand.

Chemically clean:

This standard means that the area should be free from harmful chemicals on the surfaces & in the surrounding air.

Bacteriologically clean:

To meet this standard, the surfaces should be cleaned so as to be free from any harmful bacteria that may cause disease or infection. This is referred to as ‘clinical standard’ as most hospitals follow this standard for their general wards.

Entomologically clean: 

This means that the area should be free from harmful insects or pests.

Osmologically clean: 

This cleaning standard demands that the surfaces & areas should be free from any organic or inorganic matter that may emit an odour.

Terminally clean: 

This refers to the standard of cleaning usually in operation theatres & intensive care units in hospitals, where surfaces need to be constantly sanitized against all kinds of pathogenic microbes.