Job Title: Server / Waiter REPORTS TO: Restaurant Manager / Supervisor POSITION SUMMARY: Ensure that all guests are served to the hotels standard in the Restaurant / Bar / Lounge areas. Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas. Takes orders for, serves (where applicable, prepares) food …
JOB DESCRIPTION: Restaurant Hostess REPORTS TO: Restaurant Manager POSITION SUMMARY: The restaurant hostess is the first employee to interact with arriving guests as they enter the restaurant. She should ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as per the …
JOB DESCRIPTION: Restaurant Hostess REPORTS TO: Restaurant Manager POSITION SUMMARY: The restaurant hostess is the first employee to interact with arriving guests as they enter the restaurant. She should ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as per the …
Position Title: Restaurant Captain / Restaurant Supervisor Reports To: Restaurant Manager / Asst F&B Manager Position Summary: As a restaurant captain you are responsible to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served. Establishes rapport with guests to build guest loyalty and gather …
Job Title: Restaurant Manager / Assistant Restaurant Manager REPORTS TO: Food and Beverage Manager / General Manager. POSITION SUMMARY: Manages daily restaurant operations and assists with menu planning maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in …
Job Description for Restaurant Manager / Asst. Restaurant Manager Read More »
Answering the telephone: Wish the caller as per the time of the day: Good (morning / afternoon / evening). Roof Top Restaurant Albert speaking. How may I help you? Acknowledging a reservation request Certainly Mr. David, (use name if whenever known) Yes of course sir or madam, (use name if known) Taking the table reservation details: Standard questions May …
When the table is not yet ready I’m very sorry Mr. Sam, your table is not quite ready. It’ll be ready in about 10 to 15 minutes. Would you like to have a drink at our lounge bar while waiting? When the guest’s reserved table has been given away Apologize: I am very sorry, Mr. Sam. …
Tips for Dealing with table reservation problems in Restaurants Read More »
Greet the guest according to time of day: Good (evening), madam. Good (evening), sir. A table for (4)? Do you have a table reservation? No reservation: That’s all right. May I have your name, please? Would you prefer the smoking or non-smoking area, (Mr. David)? This way please. (Take the guest to a table. Converse with the …
Greeting, Seating, Presenting Menu to Guest at Restaurant Read More »
There are many different types of food and beverage service types or procedures, but the major category of the food service is 1)Plate Service, 2) Cart Service, 3) Plater Service, 4) Buffet Service and 5) Family style service. Below is the list of different type of food and beverage service followed by hotel, resorts, restaurants, fast food establishments etc. 1. Table Service / What …
Different Types of Food and Beverage Services in Hotels | Restaurants Read More »
SOP Number: F&B – 36 Department: Food and Beverage Service – General Date Issued: 07-Aug-2014 Time to Train: 30 Minutes Purpose: Tips distribution is to be done every month / bi-weekly by the Captain accompanied by any of non Management Team Member to attest and witness the counting of tips. This procedure is a supplement of the Human Resources …
SOP – Tips and Gratuities distribution in Hotels Read More »